The one I remember most. It was on Crisisline. She was a young adult, I'd guess right around 19. I don't know what the PC term is. Latino? Hispanic? She was in a panic.
My brother is out front waving a gun! He says he's going to kill himself!
And, per procedure, my partner/supervisor is by my side, on the line with 911.
Tell him you love him. Tell him it's gonna be ok. We've got help on the way.
There was another procedure. You end the call, you don't find out what happens.
The final procedure: if it goes the wrong way, you get debriefed.
WE NEVER GOT DEBRIEFED.
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